Third Party Software Maintenance

Software Maintenance Experts

Coexl Software Maintenance involves maintenance of your software. This may have been developed your developers (in-house or outsourced contractors) or third party vendors. The product may actually belong to a third party vendor say an overseas software vendor (Alien Product Support).

The Software could be current or legacy i.e. developed decades back, mainframe or Web Enabled. We maintain them all.

Our Support Maintenance activities involve three areas:

  • Bug fixing - Fixing bugs in application or products or interfaces to make it run smoothly. More>>

  • Upgrade or Migrate Application or Data - Upgrade Application or product to make it compatible with technologies of the day or better.

  • Overseas or Third Party Vendor Product Support - We provide Level 1 and Level 2 support and maintain Third Party or Overseas Vendor Products. The Support is provided to Australian Customers or worldwide for 24X7 scenarios.

  • The Overseas Vendor Product Support involves: If you are one of the many users experiencing difficulties in obtaining support from your overseas vendor, please contact us.

  • Coexl Software Maintenance customers include established businesses, Government, Entrepreneurs or Overseas vendors who find it easier and cost effective to develop products in Australia.

Software Maintenance - Bug Fixing

Software bug fixing is the first step in Software maintenance. This may require access to source code and in some cases, the task can be done without it. Bug Fixing enables application to run smoothly. This requires studying application, talking to various stakeholders to determine current and future requirements and then carrying out development, testing and implementation. In Software Maintenance, documentation becomes handy and reduces effort. We however specialise in delivering projects successfully without insisting for formal documentation.

We are often asked if the software maintenance can be carried out without documentation or Sourcecode? As Software Maintenance Specialists our answer is Yes. We can carry out software or product maintenance with or without Source Code or with or without documentation.

While it is easy to maintain, upgrade or support a product with documentation, if you don't have any, please do not despair. Here are software experts to help you.

Upgrade or Migrate, Product or Application

With bugs are fixed or otherwise, most application require migration or upgrade to meet new requirements of the day. The Upgrade and migration may involve the following tasks:

  • Upgrade Windows XP Application to work on VISTA or another OS

  • Upgrade or cross-grade database e.g. MS SQL 2000 to MS SQL 2005 or MS SQL 2008, Sybase to MS SQL Server 2005, or 2008. Orcale

  • Add New Features and Functionality to existing application e.g. add new forms, easy to use features, functions, validations to an existing application.

  • Develop New Modules - Also covered in Software Development activities, this means developing New Modules, Reports, extensions for current application.

  • Application Migration or Cross-grade - This involves creating new applications in different technology regime such migrating application fro Client Server or ASP to ASP.Net or Web Enabled regime, changing databases or moving from MySQL/PHP to MS ASP.net / MS SQL Server and similar instances.

  • Legacy Application Upgrade - This sensitive activity requires special handling as often legacy applications contain core knowledge that cannot be disturbed. The legacy application may be built 20 years back and involve technologies such as Fortran, ALGOL, COBOL, Ingres, Sybase, Informix, MS Access, Dbase, Fox Pro / Foxbase, Clipper and many others. We handle such applications with due care to deliver new applications that enshrine core body of knowledge but in the state of the art regime.

The Overseas Vendor Product Support involves:

Overseas Vendors please learn more about our product support services

Call now to book our services. When booked now, you have access to low rates, fixed cost of development and we will work with you to develop project specifications

Our local Software Development Facilities in Melbourne offer you an easy and unmatched cost effective way to develop projects, within budget and time and without any risk. Please call Steve at (03) 9802 5516 or 0425 732 510, mail steve@coexl.com.au to discuss your software and IT requirements and how we can assist you.