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Coexl Software Maintenance
involves maintenance of your software. This may
 have been developed your developers (in-house or
outsourced contractors) or third party vendors.
The product may actually belong to a third party
vendor say an
overseas software vendor (Alien Product Support).
The Software could be current or legacy i.e.
developed decades back, mainframe or Web
Enabled. We maintain them all.
Our Support Maintenance
activities involve three areas:
1. Bug
fixing - Fixing bugs in application or
products or interfaces to make it run smoothly.
More>>
2.
Upgrade or Migrate Application or Data -
Upgrade Application or product to make it
compatible with technologies of the day or
better.
More>>
3.
Overseas or Third Party Vendor Product Support - We provide
Level 1 and Level 2 support and maintain Third
Party or Overseas Vendor Products. The Support
is provided to Australian Customers or worldwide
for 24X7 scenarios.
The Overseas Vendor Product
Support involves:
If you are one of the many users
experiencing difficulties in obtaining support
from your overseas vendor, please contact us.
More>>
Coexl Software Maintenance
customers include established businesses,
Government, Entrepreneurs or Overseas vendors
who find it easier and cost effective to develop
products in Australia. |
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Software Maintenance -
Bug Fixing
Software bug fixing is the first
step in Software maintenance. This may require
access to source code and in some cases, the
task can be done without it. Bug Fixing enables
application to run smoothly. This requires
studying application, talking to various
stakeholders to determine current and future
requirements and then carrying out development,
testing and implementation. In Software
Maintenance, documentation becomes handy and
reduces effort. We however specialise in
delivering projects successfully without
insisting for formal documentation.
We are often asked if the
software maintenance can be carried out without
documentation or Sourcecode? As Software
Maintenance Specialists our answer is Yes.
We can carry out software or product maintenance
with or without Source Code or with or without
documentation.
While it is easy to maintain,
upgrade or support a product with documentation,
if you don't have any, please do not despair.
Here are software experts to help you.
Upgrade or Migrate, Product or Application
With bugs are fixed or otherwise,
most application require migration or upgrade to
meet new requirements of the day. The Upgrade
and migration may involve the following tasks:
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Upgrade
Windows XP Application to work on
VISTA or another OS
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Upgrade
or cross-grade database e.g. MS SQL
2000 to MS SQL 2005 or MS SQL 2008, Sybase
to MS SQL Server 2005, or 2008. Orcale
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Add New
Features and Functionality to
existing application e.g. add new forms,
easy to use features, functions, validations
to an existing application.
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Develop
New Modules - Also covered in
Software Development activities, this means
developing New Modules, Reports, extensions
for current application.
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Application Migration or Cross-grade
- This involves creating new applications in
different technology regime such migrating
application fro Client Server or ASP to
ASP.Net or Web Enabled regime, changing
databases or moving from MySQL/PHP to MS
ASP.net / MS SQL Server and similar
instances.
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Legacy
Application Upgrade - This sensitive
activity requires special handling as often
legacy applications contain core knowledge
that cannot be disturbed. The legacy
application may be built 20 years back and
involve technologies such as Fortran, ALGOL,
COBOL, Ingres, Sybase, Informix, MS Access,
Dbase, Fox Pro / Foxbase, Clipper and many
others. We handle such applications with due
care to deliver new applications that
enshrine core body of knowledge but in the
state of the art regime.
The Overseas Vendor Product
Support involves:
Overseas Vendors please learn more about our
product support services>> |
